Frequently asked questions

Check-In is 3pm and Check-Out 11am.

We may accept subject to room availability.
Early check-in is available after noon for a fee of 1,100 yen per hour per person (tax included)

You can extend your stay at the hotel with extra charge of 1,100 JPY per hour per person.
Extension is available up to the noon at the latest.
If you extend your stay noon and onwards, we will require you to pay one night's room charge on the day of check-out.

The reception desk is very busy around 11:00am.

Please make a payment when you check-out.

We accept international credit cards such as VISA, Master, and JCB cards.

Cancellation fee is as follows:
・Previous-day cancellation：20% of the total accommodation fee
・Same-day cancellation：80% of the total accommodation fee
・Cancellation without notice：100% of the total accommodation fee
Please note that policies may differ when you reserve through travel agencies, or in case of a special offer plans.

We are sorry, we don’t keep a waiting list.

・Age 0～2：Free of charge if you can co-sleep with your children and your children required no meals
・Age 3～5：Facility use fee of 3,500JPY will be charged for co-sleep and with meals.
・Age 3～5：If your children require own bed and meals, 70% of adult price will be charged.

You can come to the restaurant with a stroller. There are children's chair to use too.

You can co-sleep with your children if they are preschool. We do not have children's bed.

Children who cannot wear diapers are not allowed to use the public baths, but are requested to use the baby baths located in the public baths.

Children over 7 years old should use the men's bath for boys and the women's bath for girls.

The parking lot is available for free.

Parking is on a first-come, first-served basis.
However, we ask that you contact us in advance if you plan to come to in a vehicle larger than a microbus.

We have a convenience store 2 mins away (on-foot) from the hotel.

Yes, you can.

We do not allow beverages to be brought into the restaurant. You may bring beverages into your room.

We keep at the reception from the morning of your check-in day to the day of check-out. Please inquire at the reception.

We accept luggage from within Japan, but not luggage sent from overseas. After making your accommodation, please send your luggage to the following address. And we will keep it at the hotel until your arrival.

Address: 934, Sengokuhara, Hakone-machi, Ashigarashimo-gun, Kanagawa, 250-0631 JAPAN / Full Name of Guest (accompanied by the date of your Check-In)

Important Remarks:
– Please write your full name and the date of your Check-In on your luggage
– We accept your luggage two days prior to your check-in day
– We do not accept cash, valuables, fragile items, and items that requires temperature control
– We do not accept COD (Pay on Delivery) packages

We accept luggage being sent to other locations within Japan.
Please inquire at the reception.

Please use safely box in the room.